Refund Policy

At Zareky, customer satisfaction is our priority. If you need to request a refund, this policy is designed to ensure a clear, fair, and transparent process in compliance with applicable consumer protection laws.

1. Eligibility for Refunds

You may request a refund in the following situations:

  • Change of mind (online purchases): In accordance with consumer protection regulations, you have up to 7 (seven) calendar days from the date of delivery to withdraw from your purchase.

  • Defective product: If the product has a manufacturing defect, you may request a refund within 30 (thirty) calendar days after receiving the item.

  • Incorrect or different product: If the item received differs from what was purchased (model, colour, or size), you may request a refund within 7 (seven) calendar days from delivery.

2. Refund Requirements

To be eligible for a refund, the following conditions must be met:

  • The product must be returned in its original packaging, unused, and with all accessories and manuals.

  • Proof of purchase (invoice or order confirmation) must be provided.

  • The item will undergo a technical inspection to verify the stated conditions.

3. How to Request a Refund

To request a refund, please follow the steps below:

  1. Send an email to ✉️ info@divinoi.com including:

    • Full name;

    • Order number;

    • Reason for the request;

    • Photos of the product (in cases of defect or incorrect item).

  2. Wait for our response with instructions on how to return the product.

  3. Once the item is received and inspected, you will be informed whether the refund has been approved or declined.

4. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit card: The refund will be requested from the card issuer and may take up to two (2) billing cycles to appear on your statement, depending on the card provider.

  • Other payment methods: Refunds will be processed within a reasonable timeframe, in accordance with the payment provider’s policies.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Products showing signs of use or damage caused by improper handling;

  • Products purchased on promotion or clearance sale, except in cases of defect or incorrect delivery;

  • Customised or made-to-order products.

6. Contact Information

If you have any questions or require further information, please contact us:

✉️ Email: info@divinoi.com